1. How do I create a account?
1.1. You can easily register an account from here Register Account
1.2. You can also register an account when you place order
2. What if I’ve forgotten my password?
If you forget your password, you can click “Forgot Your Password?” and enter your email address. Then we will email you a new password.
3. What if I want to change any of my account details (address etc)?
After you’ve logged in, simply go to your “Account Dashboard” page, where you will find a button to let you update any of your account details.
4. Will my financial information be safe?
We will not receive or store any of your financial information. by which your credit card and Paypal information will be encrypted transferred and managed. meets the highest industry standards and guidelines – Level 1 PCI compliance.
5. How can I track my order with Potvivre?
Once your has been shipped, we’ll send you an email with the tracking number. At the same time, your order status will change to “Shipped in transit”. You can also either Sign-in to track your order or use the tracking number we gave you to check its status directly on the tracking site.
6. Can I cancel my order?
If you change your mind after you made the order, you can ask a full refund anytime before the product is delivered.
7. Satisfaction guarantee
We really want you to be completely satisfied with both our products and our service to you. if you are not completely satisfied with anything that you’ve bought with us, you can return it to us within 15 days. Once we’ve received the returned item, we will either give you a refund or exchange it for another item at you request.
8. I received something that was damaged
We do our upmost best to insure that you will receive anything you buy from us in perfect condition. If there’s any damage during shipping, you can ask for a refund or replacement.
9. When will my order be shipped?
After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.
10. How do I know if my order has been shipped or not?
Once your order has been shipped, we’ll send you an email with the tracking number. At the same time, your order status will change to “Shipped in transit”. You can also either Sign in your account to track your order or use the tracking number we give you to check its status online on tracking website directly.